Hi tHello Mozilla Support Team,
I am a user from Iran, and I have been using Firefox's built-in VPN (the 50 GB monthly VPN included with a Mozilla account).
Previously, I… (read more)
Hi tHello Mozilla Support Team,
I am a user from Iran, and I have been using Firefox's built-in VPN (the 50 GB monthly VPN included with a Mozilla account).
Previously, I was able to use the built-in VPN directly with my Iranian internet connection, without needing any external VPN or proxy.
However, after connecting to an external VPN configuration while using Firefox, the built-in VPN stopped working independently.
Now, whenever I disconnect my external VPN and try to enable Firefox's built-in VPN, I receive the following error message:
"VPN is unavailable due to local laws and restrictions."
Interestingly, the built-in VPN works again whenever my external VPN is connected.
I have already tried restarting Firefox, testing a different internet connection (mobile hotspot), and checking my browser's connection settings. Unfortunately, none of these steps resolved the issue.
I would like to emphasize that I was previously able to use this feature from Iran without an external VPN connection.
Could you please investigate why my access has changed and let me know whether there is a way to restore the previous functionality?
I would really appreciate your help, as I rely on this service and would like to continue using it.
Thank you for your time and support.
Best regards